Frequently Asked Questions

Extraction fails and in the logs I see “Unexpected exception occurred: POST method failed”

• Check API URL if it contains only protocol and domain (e.g., https://something.else.oraclecloud.com/) and no subdirectory (so not https://something.else.oraclecloud.com/HyperionPlanning/)

• Check if there is a domain when logging in to Oracle Cloud. If so, then API URL and username should contain the domain.

  • Examples where a455368 is the domain within Oracle Cloud - API URL: https://something-a455368.else.oraclecloud.com/, username: a455368.johndoe

• Check if Application Name is valid

• Check if the job with name specified in Metadata tab exists in Oracle Cloud

The web application shows a message that the configuration database needs migration. How do I resolve this issue?

• Login to the VM on which the Oracle EPM Adapter is installed and open a command prompt in the Extraction folder in Program Files (default: C:\Program Files\CXO Solutions\CXO-Cockpit\Oracle Cloud EPM Adapter\Extraction)

• Run the command line tool with migrate-database command: CXO.Adapter.OracleCloudEpm.Cli.exe migrate-database

• The database should now be migrated and after reloading the web application should no longer ask to migrate the configuration database

The export job in oracle EPM failed. How to find the problem

• Check logs in CXO Oracle EPM Adapter

• Check if job was executed successfully in Oracle EPM Adapter. You can see it in the jobs page.

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