Exporting/Printing is done asynchronously by the CXO -Cockpt Export Service. You can view started, pending or completed Export jobs by clicking on the Refresh button.
The Export Jobs window lists all your export tasks. An export task can have the following status:
- Completed: Click on the hyperlink to open the exported document
- Failed: This status is shown when an error occurred, click on the hyperlink for an detailed error report and send this to the Administrator.
- Started: The export job is currently processed, the current page indicates the progress
- Queued: The Export service is currently occupied by another export job (of another user). The status field shows the length of the queue and the position of your export job.
- Submitted: The export job is submitted by the website but is not yet recognized by the CXO -Cockpit Export Service
Action to take when Print Job does not get processed or fails
Export jobs are processed asynchronously by the CXO-Cockpit Export Service. When your export job does not get processed it could be that the CXO-Cockpit Export Service is not operational. When an export job fails it could be that the CXO-Cockpit Export Service is configured incorrectly.
- Make sure that the export job is running, you can view this through the CXO configurator.
- Make sure that the export files location exists and that the service account on which the export job is running has access to this folder.
The number of Export threads can be influenced in the CXO Configurator. The number of threads will allow you to run simultaneously exports. (by default 1 and max. value 5)
