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titleHow can I change my password

When using the Proprietary Authentication provider passwords can be changed. There can be two reasons to change a password:

  • Password has expired
  • User wants a different password

On the login screen press "change password"

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Enter username, the current password, the new password and press "Change Password and Login". The system will change the password and will automatically login.

When a new user is logging into the application for the first time, he will be asked to change his password, too:

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Please, note that this will only happen if in CXO-Designer > Users > <user>, this user has "User Must Change Password" tick attribute:

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titleSome reports are missing after a Storyboard was sent

It can happen that you do not see all reports in a Storyboard that was sent to you.

The likely cause is that your security profile is different from the security profile of the sender of the Storyboard.

Contact your Administrator for more information.

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titleWhen opening an exported Excel file I get a warning that the file is in a different format than specified by the file extension

When opening an exported Microsoft Excel file you can get a warning that the file is in a different format than specified by the file extension.
You can ignore this warning. The CXO-Cockpit Export Service generates a XML file with XLS extension, any version of Microsoft Excel as of 2003 should be able to deal with this file format.

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titleWhich browsers are supported by CXO-Cockpit?

CXO-Cockpit supports the market leading web browsers including:
• Internet Explorer (version 8 and higher)
• Mozilla Firefox (version 3 and higher)
• Apple Safari (version 5 and higher)
• Google Chrome (version 8 and higher)• Opera (version 10 and higher)


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titleWhy can I not change the contents of my Storyboard?

If one of the following occurs:

  • I try to create a new bookmark and add it to a Storyboard, but I do not see the Storyboard in the list.
  • I want to change the order of Storyboard items, but I do not see the Edit button on the selected Storyboard item.
  • I want to change the name or print orientation, but I do not see the Edit button on the selected Storyboard item.

You are probably not the owner of the Storyboard.

Use the Copy Storyboard functionality the Copy Storyboard functionality to create a copy that you own. After copying you become the owner and can change the Storyboard items and add bookmarks.

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titleWhy don't I see all dimension members in the POV Bar?

If you do not see the same dimension members in the CXO-Cockpit Point of View Bar as in your source system, the following could be the case:

  • Not all dimension members got loaded from the Source system
  • Security settings prevent you from seeing the whole dimension
  • The POV Bar is limited to a certain level of the dimension hierarchy

Check with your Administrator if one of these reasons can be the cause.

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titleWhat is the role of the CXO-Cockpit Administrator

The CXO-Cockpit Administrator is the administrator of the CXOthe CXO-Cockpit Reporting Suite. The Administrator has the following tasks:

  • Design, build and maintain reports
  • Setup and maintain user security
  • Setup and execute Source system integration
  • Communicate with end-users:
    • Setup News Items
    • Distribute Storyboards through email
    • Distribute CXO-Views through email
  • etc

Most tasks of the Administrator can be accomplished using the the CXO Design Studio-Designer.