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titleCalculated Members - What to do if I cannot find my calculated member in the Viewer

For performance reasons, CXO-Viewer caches meta-data on dimensions. This cache should be refreshed as soon as meta-data has been changed. A refresh of the cache can be forced by putting the string “&refresh=true” at the end of the url.

For example:


http://Myserver/CXOViewer/ViewerLogin.aspx?ViewerId=ab5c9880-1bfe-4e8.......nC2PTlzq&refresh=true


This is a one time action and it is even sufficient that one user (e.g., an Administrator) performs this action.

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titleCXO-Cockpit Export Service - How should I configure it

In order to configure CXO-Cockpit Export Service you need to go to the folder where it is installed and open the file called CXO.Cockpit.WindowsServices.StoryBoardGenerator.exe.config.

Applications

First you need to specify which applications should be handled by the current instance of the CXO-Cockpit Export Service.

Find a section called ConnectionStrings and add new applications. Keep in mind that the <clear /> statement should stay in there. Te easiest way to find an appropriate connection string for you application is to copy it from the Web.config file of your website.

Finally the ConnectionString section should look like this:


<connectionStrings>
  <clear />
  <add name="GAPConnectionString_prod" connectionString="Data Source=SQLSERVERINSTANCE;Initial Catalog=cxo_repository_prod;Integrated Security=False;user=SQLUSER;password=ENCRYPTEDSQLPASSWORD" />
</connectionStrings>



Navigate through the file and find a section called appSettings. It is not recommended to change all of this settings but you probably need to change the following:Configuration

  • FileStoreLocation - the folder where the CXO-Cockpit Export Service will store all generated files
  • CXOViewerUrl - the URL of the CXO-Viewer in your current setup
  • RenderingEngine - the rendering engine which will be used for creating an export. Can be IE (Internet Explorer) or FF (Firefox)

In most of the cases the following configuration will work:


<add key="FileStoreLocation" value="C:\Program Files\CXO Solutions\CXO-Cockpit\Storyboard Export Service\files\" />
<add key="CXOViewerUrl" value="http://localhost/CXOViewer/" />
<add key="RenderingEngine" value="FF" />


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titleFinancial Statement - How can I manage the breakdown dimensions in the report

CXO-Cockpit is closely integrated with your source system and retrieves from your source system which analytical dimensions have a relation to the selected account.

You would normally see no analytical dimensions that have no relation with the selected account.

In order to open the report with the most relevant analytical dimension you can set the ´Default Breakdown Dimension´ parameter.

As of 4.3.2 release there is an option to display Account breakdown in Member Detail Control of the Financial Statement report. If Account dimension is one of the report breakdown dimensions, the sub-accounts of the selected account will be displayed according to their hierarchy in the right bottom pane of the report:

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See Also

Financial Statement Template

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titleFinancial Statement - I don´t like the variance bars, can I change the chart style or remove the variances

Yes there are several ways to change the variance bars that are displayed by default:

  1. Change the report to use boxes instead of bars --> change the ´Variance Style´ parameter to: boxes
  2. Hide the variance bars completely --> change the ´Variance Style´ parameter to: none
  3. Hide the variance on those lines where it is not relevant: --> Set the ´Suppress Variance´ attribute of the specific row item to: Yes

See Also

Financial Statement Template

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titleMulti-Column - How can I add a row with just text (label) and no numbers

A label row can be easily created using an empty row and a custom description.

Take the following steps to get a label row:

  1. Add a new row to your report and give it the right order
  2. Set the ´Empty´ attribute to: yes
  3. Set the desired text to the ´Custom Description´ field
  4. Set the right format to the row item

See Also

Multi-Column Template


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titleMulti-Column - How can I fix the headers

If you have a report with a long list of data in columns or in rows, which does not fit on one page, you can fix (freeze) the headers of the report.

This makes it easier to navigate across the big volume of the report and allows a user to see the lowest row of the report together with the applicable column.

To freeze the headers, go to settings panel > Labels, Formats and Colors > Freeze Headers and select the items to freeze.

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See Also

Multi-Column Template


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titleMy numbers seem wrong or absent, could that have to do with my security filters

When certain dimension members are filtered for certain user groups, they can still be selected in the Report Dimensions in the CXO-Designer.

Note that when the report is used by these users the numbers may seem wrong or absent. This is caused by the fact that the first available (non filtered) member of the dimension is used.

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titleWhy do I get errors and or empty results on formulas?

When the CXO Cockpit Web Client returns errors or other unexpected results on formula rows or formula columns, the following could be the cause:

  • The regional settings of the OLAP server are different then on the Internet Information Server (IIIS).

The regional settings of the service account of both the OLAP Server and IIS should be exactly the same. Please check with you Systems Administrator to verify this.


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titleSupport

Resources

If you are a CXO-Cockpit End-user:

If you are the CXO-Cockpit Administrator or a Consultant:


Log a support case

If your question is not solved by checking out the resources as described above, then please follow the following steps to get support:

  1. If you do not have the Administrator role in your organization, then contact the Administrator within your organization.
  2. If you are the Administrator and you did not find your answer in the FAQ section, then send an email to support@cxo-cockpit.com with the following information:
    1. Version of CXO-Cockpit
    2. Explanation of the issue
    3. Screenshot of the issue
    4. Any relevant log files (e.g. MDX Log or print server log)

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