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- Completed: Click on the hyperlink to open the exported document
- Failed: This status is shown when an error occurred, click on the hyperlink for an detailed error report and send this to the Administrator.
- Started: The export job is currently processed, the current page indicates the progress
- Queued: The Export service is currently occupied by another export job (of another user). The status field shows the length of the queue and the position of your export job.
- Submitted: The export job is submitted by the website but is not yet recognized by the CXO-Cockpit Export Service
Action to take when Print Job does not get processed or fails
Export jobs are processed asynchronously by the CXO-Cockpit Export Service. When your export job does not get processed it could be that the CXO-Cockpit Export Service is not operational. When an export job fails it could be that the CXO-Cockpit Export Service is configured incorrectly.
Some steps that can help the IT Admin to get your exports up and running again:
- Make sure that the export service is running, you can view this through the CXO configurator.
- Make sure that the export files location exists and that the service account on which the export job is running has access to this folder.
- Restart the export service
