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Make sure to the user synchronization runs at a time where CXO is not used
Pause the agent service either programmatically or in the configurator
To pause the agent service:
The agent service is used by CXO to perform certain jobs like cleaning up databases, send emails, etc.. When running certain jobs the agent can conflict with the user synchronization API.
Stop them programmatically
| Code Block |
|---|
Stop-Service -Name "CXO-Cockpit Agent"
<run synchronizatiob>
Start-Service -Name "CXO-Cockpit Agent" |
Configurator
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Open the configurator>configuration>schedule.xm
for each of the following jobs make sure they do not run while the user synchronization is in progress: UnreadConversationMessagesNotificationJob, EmailJob, screenShotsJob, CleanUpJob
Edit the trigger’s cron expression
