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To pause the CXO services there are two options:

1. Stop

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programmatically while the user synchronization is ongoing (refer to the code snippet below).

Code Block
Stop-Service -Name "CXO-Cockpit Agent"
Stop-Service -Name "CXO-Cockpit Export Service"
<run synchronizatiob>
Stop-Service -Name "CXO-Cockpit Agent"
Stop-Service -Name "CXO-Cockpit Export Service"

2. Adjust active periods of CXO service using Configurator

  • Open the Configurator > Configuration > Schedule.xml

  • Edit the cron-expression of the following jobs so that they are not run while the user synchronization is ongoing: UnreadConversationMessagesNotificationJob, EmailJob, screenShotsJob, CleanUpJob

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    You can use a CRON expression editor to define a period when the services will not be running.
    See example below how to pause it between 2 AM and 4 AM

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  • Leave time for export jobs to complete before the user synchronization begins